Customer Service Advocate & Warehouse Assistant

Duties Include: 

• Manage customer service for direct to consumer operations
• Will include assisting customers with changes during the sale process, and then addressing concerns after product has been received 
• Quality check of products 
• Inventory of products 
• Restock of inventory
• Processing of shipping labels
• Pulling of products 
• Shipments of products 
• Update Shopify direct to consumer platform to ensure accuracy 
• Organizing, updating, and improving shipping methods to ensure efficiency 
• Assist in finding efficiency in all processes within the warehouse 
• Other duties and assistance as assigned

Preferred Experience:

• 4 year college degree preferred 
• Experience working in customer service preferred
• Knowledge of Shopify or other website platforms is a plus
• Knowledge of Outlook email platform and Excel is a plus

Miscellaneous:

• Some weekend work required
• Anticipated hours - 8:30am – 5pm, ½ hour lunch 
• Pay dependent on experience 
• This position requires applicant to work and live in Central Illinois